Subscription Policy | CodeFusion UK

1. Subscription setup

Support subscriptions are configured through our team and aligned to your selected package scope. Setup may include verification of billing details, project baseline checks, and service onboarding.

2. Billing cycle and renewals

Subscriptions renew automatically on the agreed cycle unless cancelled in accordance with this policy. Billing intervals and cycle counts are confirmed during setup and shown on invoices or subscription records.

3. Service scope

Each subscription includes only the services defined in the selected package or written agreement. Out-of-scope requests may be quoted separately or moved into a higher package tier.

4. Response and delivery windows

Support and implementation timings depend on package tier, request complexity, and dependency availability. Target response windows may be published, but they are not guaranteed unless contractually stated.

5. Cancellation

Cancellation requests must be submitted in writing before the next renewal date. Where supported, cancellation may take effect at the end of the current billing period. No partial refunds are due for unused time within a started billing period unless required by law.

6. Failed payments

If a payment fails, we may retry collection and notify you to update payment details. We may pause subscription services until billing is brought current.

7. Plan changes

Package upgrades, downgrades, or amendments may alter billing and service scope. Changes are effective from the date confirmed in writing or from the next billing cycle, depending on the change type.

8. Fair use and abuse prevention

Subscriptions are intended for the account and services agreed at setup. Excessive, abusive, or non-contractual usage may require scope review, package adjustment, or service restriction.

9. Termination for breach

We may suspend or terminate subscriptions where serious breach, misuse, unlawful activity, or sustained non-payment occurs. Any termination is handled in line with contractual and legal obligations.

Company and compliance details

Business name: CodeFusion UK
Company number: 14714323
Registered location: England and Wales
Registered address: 10 Rectory Close, Alton Barnes, Wiltshire, SN8 4LE
Subscription contact: hello@codefusion.co.uk
VAT: Provided on invoices where applicable