Privacy Policy

1. Who we are

CodeFusion UK ("we", "us", "our") provides web design and development, CRM systems, customer portals, dashboards, automation services, and ongoing support packages. We are the data controller for personal data collected through this website unless otherwise stated.

2. Personal data categories we collect

• Identity and contact information, including name, email, phone number, and company details.
• Enquiry and project information submitted through contact, quote, and lead forms.
• Billing and subscription-related metadata required to manage invoices and payment status.
• Communication records submitted through customer and admin messaging channels.
• Technical information such as IP address, browser metadata, and interaction logs for security and diagnostics.

3. Data sources

• Data provided directly by you through our forms, email, and project communications.
• Data generated through your use of our website, customer portal, and support channels.
• Data received from payment processors and service providers where needed for service delivery.

4. How we use your data

• To respond to enquiries and deliver requested services.
• To provide project updates, invoices, and support communications.
• To manage subscriptions, billing cycles, and payment reminders.
• To monitor platform security, prevent abuse, and maintain service quality.
• To improve website performance, customer experience, and operational workflows.

5. Legal bases for processing

• Contract performance where we need data to provide agreed services.
• Legitimate interests for secure operations, fraud prevention, and service improvements.
• Legal obligations including accounting, tax, and regulatory compliance.
• Consent where optional processing is used, such as non-essential cookies.

6. Payments and third-party processors

Online payments are processed via Stripe. We do not store full card details on our platform. Payment data is processed according to Stripe's terms and privacy documentation. We may also use third-party systems for secure email handling and workflow operations.

7. Data sharing and transfers

We only share data with service providers where necessary for service delivery, payment processing, hosting, security, or compliance obligations. We do not sell personal data.

8. Data retention

We retain personal data only for as long as required for the purposes above, including compliance, accounting, dispute resolution, and legitimate business operations.

9. Security

We apply commercially reasonable technical and organisational measures to protect personal data, including access controls, secure transport practices, and system monitoring.

10. Your rights

Where applicable, you may request access, correction, deletion, restriction, objection, or portability of your personal data. To make a request, contact us at hello@codefusion.co.uk.

11. Complaints and supervisory authority

If you have concerns about how your data is handled, contact us first so we can resolve the issue promptly. You may also have the right to lodge a complaint with a relevant supervisory authority.

12. Policy updates

We may update this policy from time to time to reflect legal, technical, or service changes. Updated versions will be posted on this page.