1. Project deposits
Deposits reserve scheduling, planning, and onboarding capacity. Unless otherwise agreed in writing, deposits are non-refundable once project onboarding and discovery work has started.
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How refunds are handled for project deposits, milestone billing, support retainers, and subscription services.
Last updated: 14 April 2026
Deposits reserve scheduling, planning, and onboarding capacity. Unless otherwise agreed in writing, deposits are non-refundable once project onboarding and discovery work has started.
Milestone payments reflect work already performed or allocated. Refunds are not provided for completed or approved milestone work. If a billing dispute arises, contact us promptly so we can investigate and resolve it in good faith.
Monthly or periodic support fees are generally non-refundable for active billing periods already started, as capacity is reserved in advance. Cancellation rules are defined in our Subscription Policy.
If work is paused or cancelled at client request, we may invoice completed work, reserved capacity, and committed third-party costs already incurred. Any discretionary credit is assessed case-by-case and confirmed in writing.
If an incorrect charge or duplicate transaction occurs, notify us at hello@codefusion.co.uk with the invoice or payment reference. Verified billing errors will be corrected as soon as reasonably possible.
Please contact us before initiating a chargeback so we can resolve matters directly. Unfounded chargebacks may result in service suspension while the dispute is investigated.
Where a refund is approved, we initiate processing promptly using the original payment channel where possible. Final settlement timing depends on the payment provider and card issuer.
Nothing in this policy limits any non-excludable consumer rights available under applicable law.