AI-FIRST WEB DESIGN. HUMAN-CENTERED RESULTS. CRAFTING NEXT-GEN WEBSITES, CRM PLATFORMS, AND CLIENT PORTALS.

Legal

Refund Policy

How refunds are handled for project deposits, milestone billing, support retainers, and subscription services.

Last updated: 14 April 2026

1. Project deposits

Deposits reserve scheduling, planning, and onboarding capacity. Unless otherwise agreed in writing, deposits are non-refundable once project onboarding and discovery work has started.

2. Milestone and progress invoices

Milestone payments reflect work already performed or allocated. Refunds are not provided for completed or approved milestone work. If a billing dispute arises, contact us promptly so we can investigate and resolve it in good faith.

3. Subscription and retainer fees

Monthly or periodic support fees are generally non-refundable for active billing periods already started, as capacity is reserved in advance. Cancellation rules are defined in our Subscription Policy.

4. Client-requested pause or cancellation

If work is paused or cancelled at client request, we may invoice completed work, reserved capacity, and committed third-party costs already incurred. Any discretionary credit is assessed case-by-case and confirmed in writing.

5. Duplicate or incorrect charges

If an incorrect charge or duplicate transaction occurs, notify us at hello@codefusion.co.uk with the invoice or payment reference. Verified billing errors will be corrected as soon as reasonably possible.

6. Chargeback process

Please contact us before initiating a chargeback so we can resolve matters directly. Unfounded chargebacks may result in service suspension while the dispute is investigated.

7. Processing timeline for approved refunds

Where a refund is approved, we initiate processing promptly using the original payment channel where possible. Final settlement timing depends on the payment provider and card issuer.

8. Statutory rights

Nothing in this policy limits any non-excludable consumer rights available under applicable law.

Company and compliance details

  • Business name: CodeFusion UK
  • Company number: 14714323
  • Registered location: England and Wales
  • Registered address: 10 Rectory Close, Alton Barnes, Wiltshire, SN8 4LE
  • Billing contact: hello@codefusion.co.uk
  • VAT: Provided on invoices where applicable